October gave your organization more ways to show up and follow up: four website templates to choose from, a donor page that shows the whole picture, and a proper way for donors who paid you directly to ask for a receipt — plus new payment options, donor account controls and a rebuilt Directory listing page.

🌟 Major updates

💳 Donors who paid you directly can ask for a receipt

A donor who gave by bank transfer or another direct method can now send a receipt request from your Directory listing and follow its progress. Your staff review requests in one inbox, with suggestions for the matching bank line, an alert for each new request and a daily digest, so these gifts no longer depend on a message getting to the right person.

🤝 See more about each donor, and reach the right ones

The donor page now brings together the score and the reasons behind it, churn risk, tier, segments and every gift, with an activity tab that reaches the whole history. You can define an audience by a rule, filter the donor list by tag, campaign, amount or note, and export exactly what the filters show. Possible duplicates across your organization now sit on one review screen.

🌐 Choose the website template that fits your organization

Your public site can now use one of four templates. Community suits temples, churches, mosques and associations, leading with your place and upcoming dates. Professional suits registered charities and foundations, leading with your mission and figures for the year. Minimal leads with one cause, and Classic keeps the layout you know. Preview your own site in any template before you choose: nothing is saved until you switch, and switching never changes your content.

🧩 Smaller improvements

• 💳 Your direct-giving methods now include JomPAY and telegraphic transfer, and a change to payee details is held for review with a notice before it takes effect.
• 🌐 DonorCARE's Trust Standard now has public pages, and a Directory listing can show the seal an organization has earned through its published disclosures.
• 🌐 Your staff can record impact figures, use of funds and accountability documents, and they show publicly on your Directory listing.
• 🧾 Your organization can now keep a single receipt layout across all its receipts.
• 🤝 The donor account has its own sections for preferences and recurring gifts, and donors can ask for a data export or for their account to be deleted, with a 14-day cooling-off period.
• 🌐 Directory listing pages moved hours and facts into a side rail, with new landing pages, filters by sub-type and district, and a redesigned submit form.
• 🔗 Alongside CHIP, you can now connect your own Billplz or toyyibPay account from Integrations for one-off donations; recurring donations stay on CHIP.
• 📣 A campaign can now publish while your gateway application is in review, and an organization with no gateway gets a test checkout until one is connected.
• 🌐 A public Raise a concern form lets anyone report a worry about an organization in the Directory and follow its status.
• 🌐 DonorCARE's own homepage and platform pages were rebuilt, with new pages for mosques, churches and clan associations — this is about DonorCARE's site, not your organization's own pages.
• 🤝 A donor record now has a kind, individual or company, so automated emails greet a company by its legal name and a company is never proposed as a duplicate of a person.
• 📣 Campaign progress is now a four-milestone bar, and the campaign FAQ, leaderboard, updates, share dialog and offerings form now read in Chinese.
• 🏮 A memorial offering can now ask only for a name, and each offering can show or hide the 称谓 and Yangshang fields.
• 📊 The donations list has a Payment date column, and each export now explains which dates and statuses it uses in its slideout.

🔧 Fixes

• 🧾 Saving field mappings on one receipt template now leaves your other templates untouched.
• 📊 A gift now takes its date from when it was paid, and the receipt email prints that date rather than the date it was entered.
• 💳 The remaining quantity on a limited offering now updates as soon as one is taken.
• 🧾 A receipt being generated while someone waits gets more time to finish, and repeated Download clicks count as one render.
• 💳 Your organization's minimum donation now applies to the total a donor pays, not to each offering row on its own.
• 💳 A donor who leaves the payment page and comes back now finds their cart intact, and can't pay a second time for a gift that already went through.

Thank you for the ceremonies, campaigns and donors you look after on DonorCARE. If anything above doesn't match what you see, tell us here — we read every comment.

September rebuilt the workflows you run every week: matching your bank statement against your donations, sending the email campaigns you compose, and letting routine follow-ups run on their own — plus participant questions and forms for offerings, a steadier print console for ceremony tablets, and fixes to how reports date your money.

🌟 Major updates

📊 Reconcile your bank statement against your donations

Bank reconciliation now works as a proper statement-and-match workflow: upload your bank statement, and DonorCARE helps line its transactions up against your recorded donations, instead of you checking them off one by one by hand.

📧 Email campaigns you compose can now actually be sent

The email campaign module was rebuilt so a campaign you draft can genuinely be sent to your donor list, scheduled for later, and tracked after it goes out — closing the long-standing gap where a campaign could be composed but never dispatched.

📧 Automations: follow-up emails that send themselves

A new Automations area runs your routine follow-ups for you — thanking first-time donors, alerting staff to a large gift, or reaching out to donors who have gone quiet. Start from a ready-made recipe or build your own, send yourself a test first, and review every run afterwards. Available on Pro and Enterprise plans.

🧩 Smaller improvements

• 🏮 Ceremony name tablets now print from a dedicated console, with an addendum pack for late names and an index sheet, tracking which pages of a wall have been printed.
• 📊 The main admin dashboard was rebuilt to answer questions like "how are we doing compared to last period?" and "who is giving right now?" directly.
• 🛡️ A public Help Center launched with over 100 articles, and every admin page now has a contextual help link so you can get help without leaving the page you're on.
• 📣 Annual campaigns can now be rolled over into next year's edition while this year's is still accepting donations.
• 🌐 DonorCARE's own marketing site and public "Discover campaigns" page were redesigned — this is about DonorCARE's site, not your organization's own pages.
• 📧 Visitors to DonorCARE's public site can now subscribe to a newsletter with one-click confirmation.
• 📊 The Donation Report and donation list now follow receipt-book order, and you can sort by payment date, entry date, receipt number, payment method or campaign.
• 🌐 Once you've claimed your Directory listing, you can edit it yourself in a guided editor — opening hours, services, FAQs, payment methods and photos.
• 🌐 Directory listings now show which checks were actually made instead of a single badge, a new browse page lists every category and state, and a listing's URL can change without breaking old links.
• 🛡️ Staff in several organizations get a switcher in the sidebar, and every admin action now applies to the organization you've selected rather than the one you joined first.
• 💳 Offerings can ask short questions — yes/no, pick one, or a short answer — under each registered name, with a per-question count and pickup list to download.
• 🔗 A campaign can ask for one FormCARE form per participant instead of per donation, with reminders and CSV export for admins and saved participants for returning donors.
• 🏮 The tablet print console now keeps a history of who marked each page printed and when, and its status refreshes when you come back to the tab.
• 🧾 A gift over RM10,000 heading into your monthly consolidated e-invoice without the donor's tax details now shows a warning, so you can collect them in time.
• 🌐 DonorCARE's site now has a Resources library of plain-answer guides on tax relief, receipts and fundraising, for admins and donors alike.
• 🔗 MyInvois e-invoicing now connects through your BizCARE Books account, with connection status in Settings and consolidated monthly e-invoices listed alongside their donations.

🔧 Fixes

• 📊 Donation reports, exports, and dashboards now consistently use the date a payment actually cleared, so a donation entered late or backdated shows up in the correct month everywhere.
• 💳 A paid donation left Pending because a payment notification was missed is now picked up automatically every few hours and completed with its receipt.
• 🧾 If a receipt PDF can't be attached in time, the donor still gets the email with a link to their online receipt instead of no email at all.

Thank you for the trust you put in DonorCARE to get your numbers, your emails and your ceremonies right. If something still looks off, tell us here — we read every comment.

August's biggest change is an AI assistant that actually knows your organization's data — alongside donor self-service, a bookkeeping export, and a heads-up on an upcoming LHDN deadline.

🌟 Major updates

🧾 A heads-up before LHDN tightens its field limits

Donor tax-ID, passport, and address fields are now checked against the character-length limits LHDN's MyInvois system will start enforcing on 23 October 2026. If your organization issues e-invoices, you'll now catch an over-length field on your own screen before you submit — not after LHDN rejects it.

🤝 Donors can now manage their own giving from their receipt page

A donor's receipt page is now the hub for their own giving: they can review and correct the names on offering entries they submitted themselves, and reach their donation history and profile from the same place — without you needing to set up a separate account portal for them.

🛡️ Ask an AI assistant about your own campaigns and donations

A new AI Copilot lives inside the admin dashboard and answers questions about your own campaigns, donations, and compliance status in plain language, proposes common actions like scheduling a campaign, and surfaces early warnings and comparisons against similar organizations. It has usage limits and may be gated to certain plans — but it's live now, not a preview.

🧩 Smaller improvements

• 🔗 Donations can now be exported as a ready-to-import package for SQL Account (SQLAcc), including the bank reference as the cheque number, so your bookkeeper doesn't have to re-key transactions.
• 🌐 Directory listings are now structured so search engines can index and rank them properly, alongside changes aimed at turning directory visitors into donors.

Thank you for trusting DonorCARE with this work. If the AI Copilot gets something wrong, or anything above doesn't match what you see, tell us here — we read every comment.

July's changes are mostly about visibility and control: seeing which donors are genuinely engaged, and deciding precisely who on your team can touch what.

🌟 Major updates

🤝 Know which donors are actually engaged

DonorCARE now scores every donor automatically, based on how often and how recently they've given, with a trend indicator (getting more or less engaged) and the reasons behind the score. Instead of guessing who your most loyal supporters are — or noticing a lapsed donor by accident months later — you can now see it directly on their profile. Useful the next time you're planning a thank-you call or deciding who to reach out to first.

🛡️ Grant each role exactly the access it needs

Every major admin area — donations, receipts, tablets, financial reports, your website, email campaigns, and more — now has its own enforceable permission, set from a single permission matrix screen. Where admin access used to be coarser, you can now, for example, give a bookkeeper the financial reports and receipts without also handing them the donor list or website.

🌐 A better front door in the public NPO Directory

The public NPO Directory got a visual overhaul with image-forward listing cards and "most viewed" / "most raised" sorting. The real change for you: a review queue, so an edit someone suggests to your organization's listing needs your approval before it goes live, instead of changing without your say-so.

🧩 Smaller improvements

• 🔗 Campaigns can now link a FormCARE form, so donors fill in extra details — like event registration questions — as part of giving.
• 🛡️ New organizations can explore DonorCARE with sample campaigns and donations pre-loaded, and clear that sample data with one click when going live.
• 🛡️ Organizations that also use other CARE-family products, like JomCARE, can now sign in once and switch between them without logging in again.

Thank you for the campaigns you're running on DonorCARE. If anything above doesn't work quite the way you expected, tell us here — we read every comment.

June's biggest change is recurring giving: donors can now set up a monthly donation with retries and self-service built in. Alongside it, receipt templates moved fully in-house, and duplicate donor records got a proper find-and-merge tool — plus smaller improvements to how you reach and understand your donors.

🌟 Major updates

🧾 Edit your receipt template inside DonorCARE, with a live preview

Receipt templates can now be edited directly inside DonorCARE, with a live preview as you type — including inserting variables like the donor's name or the amount with a click — instead of round-tripping through an external tool every time you want to change how a receipt looks.

🤝 Find and merge duplicate donor records, and catch new ones automatically

Building on the first version shipped in April, you can now review likely-duplicate donor profiles side by side, choose which field wins per record, and merge them — and a new Triage page flags a duplicate as soon as it's created, instead of leaving it for someone to notice later.

💳 Donors can now set up recurring monthly giving

Donors can now set up a recurring monthly donation instead of giving once and having to remember to come back. A failed card charge retries automatically, donors get an email update about their subscription — including a warning before their card expires — and they can pause, resume, or cancel it themselves from a self-service page, without going through your organization.

🧩 Smaller improvements

• 📊 A new admin landing view ranks your organization's most important open items — compliance gaps, at-risk recurring donors, and similar signals — into one prioritized feed instead of several separate reports to check.
• 🤝 Donor recognition tiers (bronze/silver/gold-style giving levels) are now configured per organization instead of one shared set, so you can define your own ladder, turn recognition on or off, and see how many donors sit in each tier.
• 📧 Each campaign can now send its own thank-you email instead of one generic template, the email editor got a redesign with a live preview, and donor emails come from a branded "donate@" address by default with your organization's own reply-to.
• 💳 A new Triage view collects donations with unresolved issues — like a payment that hasn't settled, or a name missing from an offering entry — into one worklist with a count badge, instead of leaving staff to spot them in the main donations table.
• 🤝 A first-time donor messaging DonorCARE's WhatsApp bot can now claim a donation they made in the past by verifying their phone number, linking it to their own donor profile instead of it sitting unattributed.
• 🏮 Event tiers can ask donors to pick a single category, and open-ended "name your sponsorship" tiers now charge exactly what the donor enters.
• 🏮 Link campaigns to ceremony categories and the dharma receipt's ceremony grid fills itself in, with an "Other" column for anything unlinked and bilingual headers.
• 🔗 A "Sync E-Invoices" button on the donations list refreshes LHDN e-invoice statuses immediately.
• 🌐 DonorCARE now publishes case studies of organizations using the platform on a public success-stories section, with a featured strip on the homepage — this is about DonorCARE's own site, not your organization's pages.

🔧 Fixes

• 💳 An online donation is now checked against the payment gateway's settlement record before it's marked complete.

Thank you for the recurring gifts and duplicate records you're untangling on DonorCARE. If anything above doesn't match what you see, tell us here — we read every comment.

May was a quieter month, with one change worth knowing about: how your receipt numbers and logos work.

🧩 Smaller improvements

• 🧾 Receipt sequence numbers are now scoped to each organization, and you can upload separate logos for light and dark mode — used consistently across the admin dashboard, website builder, and receipts.

Thank you for your patience while this shipped as a smaller update. If it doesn't match what you see, tell us here — we read every comment.

April's changes cut across giving, ceremonies, and how organizations get found: donors can now combine campaigns in one checkout, ceremony tablets get a more precise editor, and a public NPO Directory launched with a claimable listing for your organization.

🌟 Major updates

💳 Donors can now give to several campaigns in one checkout

A donor can add offerings from more than one of your campaigns into a single cart and pay for all of them together, instead of checking out separately for each one. A guest cart also works without the donor needing to log in first — useful for someone giving quickly from a shared link.

🏮 A more precise editor for ceremony tablets

The tool for designing name tablets used in memorial and blessing ceremonies was rebuilt around a zone-based editor, so you can lay out where each name and line goes and generate print-ready tablet batches more precisely than before.

🌐 A public NPO Directory, with a claimable listing for your organization

DonorCARE launched a public, searchable directory of Malaysian NPOs, browsable by category and state. Your organization's listing is claimable, so you can verify it and take ownership rather than leaving it to sit unmanaged — and it's built to be found, with a sitemap, structured data, and links back from your own organization pages.

🧩 Smaller improvements

• 📊 Bulk data exports can now be requested as a background job from a dedicated Export Center and downloaded once ready, instead of being limited to what loads instantly on screen.
• 📣 A per-campaign setting hides the raised amount and progress bar if you'd rather not show it publicly.
• 💳 Admins are notified when a donor submits a bank transfer or DuitNow donation that needs checking.
• 🤝 Donor profiles have a Family tab for managing family-member dedications across campaigns.
• 🌐 You can now maintain your own bilingual FAQ list and edit your legal/policy page content directly, instead of relying on fixed boilerplate text.
• 🛡️ New organizations can start on a time-limited free trial of paid features, with a countdown banner and an automatic prompt to upgrade when they hit a plan limit or the trial is about to expire.
• 🤝 Donors can switch between English and Chinese on your campaign pages and receipt page, with a default language set by your organization.
• 📊 The LHDN audit export now splits individual and consolidated records, and CSV downloads open with Malay and Chinese characters intact in Excel.
• 💳 A donation page link can carry the amount and other details, so donors arrive at a form that's already filled in.
• 🌐 Enterprise organizations can connect Google Analytics and Search Console to their donation site, with a guided setup for both.

🔧 Fixes

• 💳 Anonymous donations are now scoped to each organization individually, fixing an issue where the "anonymous donor" record they were attributed to could get mixed up with another organization's.

Thank you for the ceremonies and campaigns you run on DonorCARE. If anything above doesn't match what you see, tell us here — we read every comment.

The public receipt page was redesigned with dark mode support and public QR-code verification, and receipts can now be shared directly to WhatsApp with no login required on the recipient's end.

Your analytics now include industry comparison cards, a weekly digest email of key insights, and a shareable donor impact summary page.

CHIP payment settings were simplified, and payment methods (FPX, card and others) are now chosen per campaign instead of globally. A campaign can also use its own payment gateway instead of the organization default.